Support

Support Isn’t a Department — It’s a Culture

The same people who build your software are here to help you use it.

At TES Software, support isn’t something we hand off. It’s something we lead with. When you call, you’re not routed through layers of scripted replies — you’re connected with people who know your software, your school, and the realities you’re dealing with.

Beth, Deb, Janeen, and Amy handle day-to-day support with care, experience, and a deep understanding of school workflows. Behind them is a leadership team and a group of developers who stay involved to ensure schools get the answers they need quickly.

We don’t just respond to tickets — we build real relationships with the schools we serve. That’s why districts stay with us for years: not because issues never come up, but because they know we’ll be there when they do.

Supported from Start to Finish

We guide, train, and support — every step of the way.

With TES Software, you get a team that understands how things work on the ground. From implementation to everyday processes, we’re here to help — guiding, training, and supporting your staff every step of the way.

From Start to Finish

  1. We meet with your team. We learn how your school works — your goals, your workflow, and what success looks like for you.

     

  2. We make a plan. We map out a support and delivery plan that fits your timeline, staff, and day-to-day needs.

     

  3. We get you up and running. You get hands-on setup and responsive help from the very start.

     

  4. We train your staff. We lead live, online sessions with real Q&A — so your team feels confident using the software.

     

  5. We keep showing up. When questions come up, you get quick, thoughtful help from people who know the software — and care about the people using it.
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